Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support
A member of our support team will talk with you first to determine the nature of the problem. For more about remote support and system requirements, see Zoho Assist Help.
How It Works
  1. Once you are on the phone with a member of our support team, you will be directed back to this page. Your support representative will give you a session ID. Enter it in the form on the right and join the session to start screen sharing.
  2. You may be prompted to download or run the Zoho Assist app or browser extension. This software is provided by Zoho for the support session.
  3. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  4. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.